Refund policy

30-day returns You can request a return within 30 days of receiving your item. Items must be unused, in the same condition you received them, in the original packaging, with proof of purchase.

How to start a return Email oseig4778@gmail.com with your order number. We'll reply with return instructions. Items sent back without first requesting a return can't be accepted.

Return shipping If your item arrived damaged, defective or wrong, we cover return shipping (or may refund or replace without a return). For all other returns, return shipping is paid by the customer.

Damaged or wrong items Please inspect your order on arrival and contact us within 7 days if anything is damaged, defective or not what you ordered, and include photos so we can resolve it quickly.

Non-returnable items Perishable goods (including pet food and treats), opened personal-care items, and gift cards can't be returned unless they arrived damaged or incorrect.

Exchanges The fastest way to get a different item is to return the original and place a new order.

Refunds Once we receive and inspect your return we'll email you. Approved refunds go to your original payment method within 10 business days; your bank may take a few extra days to post it. If 15 business days have passed since approval and you haven't seen your refund, contact us at oseig4778@gmail.com.